Privacy Policy

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Effective Date: January 1, 2026

SHAFTEK (“SHAFTEK,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.shaftekgolf.com (the “Website”) or use any related services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

We may collect personal information that you voluntarily provide, including but not limited to:

• Name, email address, phone number, billing address, and shipping address
   
• Account information and order history
   
• Payment-related information (processed by third-party payment processors)
   
• Communications with us, including emails, messages, and customer support inquiries
   
• Service details related to golf club shipments, customization, or augmentation requests
   

B. Information Collected Automatically

When you visit our Website, we may automatically collect certain information, including:

• IP address
   
• Browser type and device information
   
• Operating system
   
• Pages viewed, referring URLs, and interaction data
   
• Cookies and similar tracking technologies
   

C. User-Generated Content

If you submit reviews, comments, testimonials, or other content, such content may be publicly visible depending on how it is shared through the Website.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
   
• Process orders, payments, shipments, and returns
   
• Communicate with you about orders, updates, promotions, or customer support
   
• Maintain records related to services performed on customer-owned equipment
   
• Detect, prevent, and address fraud, misuse, or security issues
   
• Comply with applicable laws and enforce our policies
   

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Website, analyze usage trends, and enhance user experience. You may control or disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.

4. Payment Processing

All payments are processed by third-party payment processors. SHAFTEK does not store full credit card numbers or sensitive financial information. Payment processors handle your information in accordance with their own privacy policies.

5. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

• With service providers who assist with payment processing, shipping, analytics, hosting, or business operations
   
• To comply with legal obligations, court orders, or lawful government requests
   
• In connection with a merger, sale, transfer, or acquisition of business assets
   
• To protect the rights, property, safety, or security of Shaftek Golf, our customers, or others
   

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your data, or to opt out of certain communications.

To exercise these rights, please contact us using the information below.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

SHAFTEK
Email: hello@shaftekgolf.com
Website: www.shaftekgolf.com